Salon policies

Avissa Salon|Spa Policies

RESERVATIONS POLICY:

  • Please arrive a minimum of 15 minutes in advance of salon and spa treatments.
  • Services will begin and end on time as a courtesy to the next guest.
  • As a courtesy, we attempt to confirm all appointments. You are invited to telephone, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.

TARDINESS POLICY:

  • We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.

CANCELLATION POLICY:

  • We have reserved time and space especially for you and require 48 hours’ notice for group and package appointment cancellations/rescheduling and 24 hours notices for all other appointments. If less than the required notice is given, we reserve the right to charge 50% for the full scheduled session or take away client loyalty points.
  • If for any reason Avissa Salon|Spa needs to reschedule or cancel an appointment, as much advance notice as possible will be given.
  • A credit card may be required to reserve appointments at our discretion.

PRICES POLICY:

  • We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.

GRATUITY POLICY:

  • Prices do not include gratuities.
  • 18% gratuity will be assessed for spa packages, bridal parties, keratin treatments, and group parties.

SERVICE REDO:

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to salon for us to redo the service as long you call and schedule the redo within 7 days of the original service date. The redo must be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the service provider is unable to provide the service, an exception may be made and the redo may be scheduled with another service provider.

MONETARY POLICY:

  • Avissa Salon|Spa accepts Visa, Master Card, Discover, American Express, Avissa Salon|Spa gift cards, Spa Finder gift cards, cash and personal checks (existing clients only).
  • A $35 fee will be assessed for returned checks.

REFUND POLICY:

  • All service sales and gift card sales are final.
  • If you are not happy with your products, neither are we.
  • Product returns must be made within 14 days of original purchase date.
  • Salon|Spa products may be exchanged for any other product or for in store product credit. Credit will be based on the amount of product returned.
  • We do not give cash back for returns.
  • All jewelry, hair brush, facial product, and special order sales are final.

SPECIAL CONDITIONS POLICY:

  • Please notify our receptionist/coordinator before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.

CONFIDENTIALITY AND PRIVACY POLICY:

  • We do believe that every client has the right to privacy and confidentiality.
  • Client lists and email lists are confidential. We do not share our client lists with outside companies.

REFER A FRIEND:

  • We believe that a referral is the best compliment that you could give us. When any new client comes in for a first appointment and say that you referred them, we will credit your loyalty point balance for 1000 points (Equivalent to $10).

CLIENT LOYALTY POINTS:

Receive 5 Loyalty Points for every $1 spent on services and products at Avissa Salon|Spa.

Your Loyalty Points are then redeemable toward our salon|spa products and services.

100 Point = $1

When you have enough Loyalty Points that matches the price of a product or service, you can take it !!! You just have to pay for any applicable taxes.

Note: Loyalty Points cannot be used in combination with other offers or promotions.

OTHER TIPS FOR YOUR VISIT:

  • Please do not bring valuables with you; we are not responsible for lost or stolen items.
  • Please respect the right to keep a quiet atmosphere for all guests.
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